User Support Position


At Transparent Classroom we provide an online platform that Montessori educators use to manage their school and classroom, plan lessons, and record the children’s work. By sharing Transparent Classroom with family communities, schools give parents a window into their child’s day and build a deeper understanding of Montessori pedagogy.

We are looking for a new team member who is excited to provide customer support as part of an innovative, collectively-managed team.

We…

  • Support the work of over 10,000 teachers and the 100,000 children they guide
  • Care deeply about user experience and work to support a diverse client base around the world
  • Work toward continually improving our software
  • Are a small team of 12

We strive to…

  • Offer folx a space to learn and grow in their career
  • Collaboratively experiment to create the Transparent Classroom team
  • Value creating a space of belonging for our teamies

You…

  • Are comfortable participating in a collaborative and experimental working environment
  • Are comfortable with technology
  • Have strong interpersonal and communication skills, both written and verbal
  • Are passionate about education and supporting teachers
  • Are comfortable asking for help when needed and providing help when asked
  • Have experience with Montessori, and preferably Transparent Classroom

Your role would include…

  • Approximately 30% of your working time would be spent presenting live virtual demos and training to schools
  • Approximately 30% of your working time would be spent answering support emails from our customers
  • Participate in collective management via weekly company-wide meetings and through participation in the User Support Circle decision-making and work
  • Steward Transparent Classroom’s diversity, equity, and inclusion values throughout your work
  • Opportunities to travel to work at Montessori conferences and team events
  • Draw on Montessori philosophy to inform customer support and project work
  • Professional growth through passion projects, team and elective trainings, etc
  • A consistent 32-hour work week, M-F
  • Competitive salary, PTO including paid holidays, insurance benefits, 401K plan and family leave
  • Working on ongoing projects, such as building new lesson sets and updating training and Help Center material

Join us in furthering the Montessori experiment by providing support to Montessori schools around the world!

You can submit your application here: Application

We’ll be accepting applications for two weeks from the date of posting.

Uncertain if you meet 100% of our qualifications? Research shows that those who are systematically marginalized tend to apply only if they meet every requirement in a job description. If you believe that you could shine in this role, we encourage you to apply. We are committed to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to this field, returning to work after a gap in employment, looking to transition, or take the next step in your career path, we’d love to have you apply! We would love to talk to you!